Warranty Information
Welcome to My City Merchandise! We're all about celebrating what makes your city great through unique, quality merchandise. Whether it's something from our own line or handpicked from trusted third-party manufacturers, we stand behind every product we sell. This Warranty Policy is here to give you a straightforward rundown of the protections we offer, ensuring you shop with confidence and clarity.
We get it—shopping online requires trust, especially when you're choosing something that holds personal or sentimental value. That's why we've crafted our Warranty Policy to be as clear and helpful as possible. It outlines what kind of coverage you can expect for our products, including the fine details for items we've created and those we've sourced from others.
Coverage
Our Products: We stand behind our My City Merchandise brand products with a 12-month warranty against defects in materials and workmanship from the date of purchase. If anything doesn’t meet our high standards, we’re here to make it right with a repair, replacement, or refund.
Third-Party Products: Our third-party manufacturers are chosen for their commitment to quality. Their products come with their own warranties, which vary. We’re committed to providing you with all the info you need to understand and make use of these warranties, helping you from claim initiation to resolution.
About Third-Party Warranties: Given the variety in manufacturers' warranties, specifics such as transferability and coverage might differ. Our role is to ensure transparency and support you through the process, whether that means explaining a warranty’s fine print or assisting with a claim.
How to Make a Claim
- Contact our support team via email at warranty@mycitymerch.com with your order number, details about the product, and the issue at hand.
- We'll outline your next steps, which could involve sending the product to us or directly to the manufacturer.
- Our goal is to resolve warranty claims quickly, so you can get back to enjoying your My City Merchandise product.
What’s Not Covered: Our warranties do not cover normal wear and tear, accidental damage, misuse, or aging. We love seeing our products used, but we can’t cover damage from beyond normal use. Please see Detailed Exclusions for more info.
Transferability: The warranty for My City Merchandise products is for the original purchaser only and is not transferable. For third-party products, transferability is based on the manufacturer’s terms, which we will clarify for you.
Detailed Exclusions
While we strive to cover a wide range of issues under our warranty, there are specific exclusions that apply to both My City Merchandise products and third-party items:
- Accidental Damage: Damage resulting from accidents, drops, water exposure, or any unintended use is not covered.
- Misuse and Abuse: Problems arising from misusing an item, failing to follow care instructions, or subjecting products to conditions outside their intended use are excluded from warranty coverage.
- Unauthorized Modifications: Alterations, modifications, or repairs not authorized or performed by My City Merchandise or the original manufacturer void the warranty.
- Cosmetic Damage: Wear and tear that does not affect the functionality of the product, including scratches, dents, and faded finishes.
- Lost or Stolen Items: Our warranty does not cover products that are lost or stolen after delivery.
It's important to note that not all third-party products sold by My City Merchandise come with a manufacturer warranty. We clearly indicate the warranty status on the product page, so you know what to expect before making a purchase.
For products that do include a manufacturer's warranty, coverage details and duration vary significantly. We provide specific warranty information for each product, accessible on the product’s detail page or available upon request.
In cases where third-party products are warranted by the manufacturer, My City Merchandise will assist in facilitating support. However, the manufacturer may require direct contact from the customer for certain claims or technical support issues.
Always check the product page for warranty information before purchasing. This is where you’ll find the most accurate details on whether a warranty applies and its scope. If you have any questions or need clarification about warranty coverage for any product, our customer service team is ready to assist. Reach out to us at warranty@mycitymerch.com for prompt support.
Disclaimers and Limitation of Liability
Limitations on Damages: My City Merchandise's responsibility under this warranty shall be limited to the repair, replacement, or refund for defective products as stated herein. In no event shall My City Merchandise be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, any product purchased from My City Merchandise.
No Consequential Damages: My City Merchandise shall not be liable for any personal injury, property damage, or any other loss based on a claim that the product failed to perform. Furthermore, we disclaim all liability for any loss, damage, or injury resulting from the handling or use of any product sold.
Cap on Liability: To the extent permitted by law, the total liability of My City Merchandise, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to purchase the product(s) subject to the claim.
This warranty covers the product's use under normal conditions and does not cover damages resulting from misuse, abuse, unauthorized modification or repairs, or failure to follow the product’s instructions.
Disclaimer of Unstated Warranties: The warranty expressed herein is the sole and exclusive warranty provided by My City Merchandise. No other warranties, express or implied, are made with respect to the products, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, which are hereby disclaimed.
Governing Law: This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The limitations or exclusions of warranties, remedies, or liability contained in this warranty policy apply to you to the fullest extent such limitations or exclusions are permitted under the laws of the jurisdiction where you purchased the product.
By purchasing products from My City Merchandise, you acknowledge that you have read and understood this Limitation of Liability and agree to its terms.