Fast, Simple, Transparent — that's how we do returns. We've crafted our return policy to be as straightforward and stress-free as possible. Here's how it works:
45-Day Return Window
You have 45 days from the delivery date to decide if your item is right for you.
Prepaid Return Labels
We provide a prepaid return label for your convenience.
Easy Exchanges
Prefer a different size or color? We make exchanges simple and free.
Fast Refunds
We process refunds within 2 business days of receiving your return.
How to make a return:
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1. Verify Eligibility: Review exceptions and condition requirements
here
to ensure your item is eligible for return.
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2. Start Your Return:
Sign into your account
to access the Return Authorization Form, or email us at
returns@mycitymerch.com.
After we receive your request, a prepaid shipping label will be emailed to you.
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3. Prepare Your Package: Carefully pack your item(s) and affix the prepaid label. If you're reusing the original packaging, please ensure it's sturdy and conceals any previous shipping information.
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4. Track Your Return: Stay updated with the status of your return
here.
Should you choose not to use our label for the return, tracking through our system will not be possible.
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5. Receive Your Refund: Your return will be processed promptly, typically within two business days. Most refunds appear in accounts within 3 days of processing, with many reflecting in just minutes.
Please Note:
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Items must be unworn, unwashed, and in the same condition as received.
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Please keep all tags and labels attached until you're sure you want to keep the item.
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Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
For complete information on our return policy, please
click here.
Frequently Asked Questions
How long will it take to receive my refund?
We process refunds within 2 business days of receiving your return. After processing, it typically takes 3-5 business days for the refund to appear in your account, depending on your bank.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We'll arrange for a replacement or refund at no cost to you.
Can I exchange an item for a different size or color?
Absolutely! We offer free exchanges. Simply initiate a return and indicate that you'd like an exchange. We'll ship the new item as soon as we process your return.
