Help Center
Find answers, information, and resources to help you with all your MyCityMerch product needs.
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Available Mon-Fri, 10 AM to 6 PM PT. Call or text us for support.
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Chat with us Mon-Fri, 10 AM to 6 PM PT directly on WhatsApp.
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We respond to all inquiries within 24 hours. Reach out to us via email or our contact form.
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Details on payment methods, ordering, pre-orders, custom products, and bulk ordering.
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Explore our shipping policies, methods, and estimated transit times.
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Monitor your order's journey from our warehouse to your doorstep.
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Hassle-free 45-day return policy on most items.
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Learn about the warranty terms for our products and how to make a claim.
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Find answers to common questions about order tracking, shipping times, and more.
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The rules of engagement for using our site and services.
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How we respect and protect your data.
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Information about the cookies we use for a better experience.