Help Center

Find answers, information, and resources to help you with all your MyCityMerch product needs.

Live Phone & Text Support

Available Mon-Fri, 10 AM to 6 PM PT. Call or text us for support.

WhatsApp Live Chat

Chat with us Mon-Fri, 10 AM to 6 PM PT directly on WhatsApp.

Email & Contact Form

We respond to all inquiries within 24 hours. Reach out to us via email or our contact form.

General Information

Details on payment methods, ordering, pre-orders, custom products, and bulk ordering.

Shipping Information

Explore our shipping policies, methods, and estimated transit times.

Order Tracking

Monitor your order's journey from our warehouse to your doorstep.

Returns & Exchanges

Hassle-free 45-day return policy on most items.

Product Warranties

Learn about the warranty terms for our products and how to make a claim.

FAQ

Find answers to common questions about order tracking, shipping times, and more.

Terms of Service

The rules of engagement for using our site and services.

Privacy Policy

How we respect and protect your data.

Cookie Policy

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