What are your domestic shipping options and costs?

We offer Standard, Expedited, and Express Shipping within the Continental US, with specific fees for Alaska, Hawaii, and Puerto Rico. For complete details on our shipping policies, methods, and estimated transit times, please visit our Shipping Information Guide.

Is a signature required upon delivery?

A signature is required for all orders over $200.

How long does order processing take?

Orders typically leave our warehouse within 3 business days from the time they're placed, with most orders processed within 1 business day. Please note that our business days are Monday through Friday. Orders submitted after 4pm PST or on weekends will commence processing on the following business day.

Do you offer international shipping?

Yes!

What payment methods do you accept?

We accept Apple Pay, Google Pay, major credit cards, and select gift cards.

How do you ensure secure payment processing?

MyCityMerch.com is secured with top-level encryption and powered by Stripe, a global leader in secure payment processing. MyCityMerch does not store credit card information. To learn about how Stripe securely processes payments, go to Stripe. View Stripe's terms and privacy policies.

Are there any additional fees for using Apple Pay or Google Pay?

No! There are no fees associated with any of our accepted payment methods.

How do I create an account?

Visit the Sign Up page and follow the instructions to create an account.

What should I do if I forget my password?

Click the Forgot Password link on the login page and follow the instructions to reset your password.

What's the difference between pre-orders, back-orders, and standard orders?

Standard orders are for in-stock items, pre-orders secure new releases, and back-orders reserve out-of-stock items for future delivery.

Can I cancel a pre-order or back-order?

Depending on the processing stage, pre-order or back-order cancellations may be possible by contacting our customer service.

What should I do if I receive the wrong order or a damaged item?

Contact us for assistance with correcting or returning your order.

Can I place an order over the phone?

Our customer service team can assist with phone orders for those preferring personal assistance.

How can I track my order?

You'll receive a tracking number via email once your order ships, with updates available on our Order Status page.

How can I get in touch with customer service for live support?

Our customer service team is available for live support 5 days a week. You can reach us via phone, email, or live chat on our website.

What is your policy on eco-friendly packaging?

We prioritize sustainability by using eco-friendly packaging materials whenever possible.

Can I ship items to multiple addresses within one order?

Each order can only be shipped to one address. Place separate orders for different shipping locations.

How do I unsubscribe from your email list?

Click the 'unsubscribe' link at the bottom of any email. Please allow some time for the process to complete.

What is your holiday return policy?

Our holiday return policy extends our regular policy to accommodate gift returns and exchanges. See our return policy page for details.

How can I find out about upcoming sales and promotions?

Subscribe to our newsletter for updates on sales, promotions, and new product launches.

Are there any additional fees for international orders?

International orders may incur duties, taxes, and fees, which are the recipient's responsibility.

What happens if my order is delayed?

Unforeseen circumstances like weather can cause delays. We're committed to minimizing inconvenience and keeping you informed.

Do you offer any loyalty programs or discounts for frequent shoppers?

Yes, we value our loyal customers and offer a loyalty program with exclusive discounts and rewards. Sign up on our website or contact customer service for more details.

How do I provide feedback on a product or service?

We welcome your feedback! Please contact us through our website or email to share your experiences with our products or services. Your input helps us to continually improve.