Fast & reliable shipping with zero surprises. Here's what you can expect:
- Quick Processing: Orders out in 1-2 business days
- Eco-Friendly Packaging: Recyclable boxes or biodegradable mailers
- Stay Informed: Email updates at every step
- Flexible Options: Multiple shipping speeds for 48 states, plus Alaska, Hawaii, U.S. territories, and Canada
Shipping Options:
| Service | Cost | Delivery Time |
|---|---|---|
| Standard | $11.95 | 4-6 business days |
| Expedited | $19.95 | 2-4 business days |
| Express | Calculated at checkout | Next business day |
| Extended (AK, HI, U.S. territories, & Canada) |
Calculated at checkout | 7-15 business days |
Please note the following:
- All shipments originate from our facility in Los Angeles, CA.
- Business days are Monday through Friday, excluding federal holidays.
- Actual delivery times may vary based on origin, destination, and other factors.
Questions? Please get in touch!
Live support is available via phone or text, Monday to Friday, 10 AM to 6 PM PT. Drop us an email anytime, and we'll get back to you within 24 hours.
Standard data and messaging rates may apply. Please check with your mobile service provider for more details on your specific messaging plan.
Fast, Simple, Transparent — that's how we do returns. We've crafted our return policy to be as straightforward and stress-free as possible. Here's how it works:
45-Day Return Window
You have 45 days from the delivery date to decide if your item is right for you.
Prepaid Return Labels
We provide a prepaid return label for your convenience.
Easy Exchanges
Prefer a different size or color? We make exchanges simple and free.
Fast Refunds
We process refunds within 2 business days of receiving your return.
How to make a return:
- 1. Verify Eligibility: Review exceptions and condition requirements here to ensure your item is eligible for return.
- 2. Start Your Return: Sign into your account to access the Return Authorization Form, or email us at returns@mycitymerch.com. After we receive your request, a prepaid shipping label will be emailed to you.
- 3. Prepare Your Package: Carefully pack your item(s) and affix the prepaid label. If you're reusing the original packaging, please ensure it's sturdy and conceals any previous shipping information.
- 4. Track Your Return: Stay updated with the status of your return here. Should you choose not to use our label for the return, tracking through our system will not be possible.
- 5. Receive Your Refund: Your return will be processed promptly, typically within two business days. Most refunds appear in accounts within 3 days of processing, with many reflecting in just minutes.
Please Note:
- Items must be unworn, unwashed, and in the same condition as received.
- Please keep all tags and labels attached until you're sure you want to keep the item.
- Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
For complete information on our return policy, please click here.
Frequently Asked Questions
How long will it take to receive my refund?
We process refunds within 2 business days of receiving your return. After processing, it typically takes 3-5 business days for the refund to appear in your account, depending on your bank.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We'll arrange for a replacement or refund at no cost to you.
Can I exchange an item for a different size or color?
Absolutely! We offer free exchanges. Simply initiate a return and indicate that you'd like an exchange. We'll ship the new item as soon as we process your return.
Want Free Return Shipping?
Subscribe to MyCity Insider emails for free return shipping on all orders. You'll get only the updates you want, no spam.
Join MyCity InsiderNot ready to subscribe? No problem. For non-members, a $9.95 fee will be deducted from your refund to cover return shipping costs.
Need Help with a Return or Exchange?
We are happy to help! Live support is available via phone or text, Monday to Friday, 10 AM to 6 PM PT. Drop us an email anytime, and we'll get back to you within 24 hours.
Standard data and messaging rates may apply. Please check with your mobile service provider for more details on your specific messaging plan.
