How to make a return:

1. 1. Verify Eligibility: Review exceptions and condition requirements here to ensure your item is eligible for return.
2. 2. Start Your Return: Sign into your account to access the Return Authorization Form, or email us at returns@mycitymerch.com. After we receive your request, a prepaid shipping label will be emailed to you.
3. 3. Prepare Your Package: Carefully pack your item(s) and affix the prepaid label. If you're reusing the original packaging, please ensure it's sturdy and conceals any previous shipping information.
4. 4. Track Your Return: Stay updated with the status of your return here. Should you choose not to use our label for the return, tracking through our system will not be possible.
5. 5. Receive Your Refund: Your return will be processed promptly, typically within two business days. Most refunds appear in accounts within 3 days of processing, with many reflecting in just minutes.